About Online Pajak
OnlinePajak is one of the fastest-growing startups in Indonesia. We are a non-typical SaaS Company, providing enhanced service to thousands of Indonesian taxpayers both individuals and companies
Since 2015 OnlinePajak, an Achilles Systems company, has created a new technology category by revolutionising the way companies and individuals process taxes, invoices, and payrolls in Indonesia. With more than 10% of the Indonesian economy using the OnlinePajak platform, the company benefits from a highly valuable partner ecosystem extending across multiple industries and sectors.
Backed by Sequoia Capital, Tencent, Warburg Pincus, VISA, Altos Ventures, Alpha JWC Ventures, Endeavour Catalyst, and Global Innovation fund, OnlinePajak is headquartered in Indonesia with a presence in Sydney and Singapore.
Our Culture
At OnlinePajak, our most valuable resource is our people. We foster a culture of learning and development as a sustainability goal for the organisation. We are a diverse, ambitious team excited about what we do.
Our team comprises various cultural backgrounds and nationalities who are very passionate and driven to deliver high-quality products, services, and processes. If you are intelligent, creative, and passionate and would love to be part of our fun and supportive team, join us!
Role Purpose:
Responsible for the business unit's overall strategic direction, growth, and management. You will work closely with the management team and C-Level to ensure alignment across all business functions, including product development, sales, marketing, finance, and customer success.You will also be the face of the company for your respective business unit, guiding the company through rapid scaling while maintaining a culture of innovation and operational excellences
Your role will be covering:
Strategic Leadership
Define and execute the Business Unit's vision, mission, and long-term growth strategies. Identify new market opportunities, partnerships, and potential partnership and acquisitions activities
Revenue Growth & Profitability
Drive customer acquisition and retention strategies, with a focus on sustainable revenue growth and profitability. Oversee sales and marketing efforts to ensure they align with business objectives
Operational Excellence
Drive operational improvements and scalability. Ensure that processes and systems are in place to support rapid growth while maintaining product and service quality.
Product & Technology Leadership
Ensure and coordinate the continuous improvement and innovation of the product. Collaborate with the technology team and product teams to deliver a world-class software platform that meets customer needs and remains competitive in the market for the respective business unit you lead
Team Leadership & Culture
Build and lead a high-performing team structure. Promote a culture of transparency, collaboration, and accountability. Ensure alignment between teams, fostering a positive work environment that attracts and retains top talents
Customer Success & Retention
Oversee and coordinate with Commercial leadership to make sure customer success initiatives to ensure clients derive maximum value from the platform, driving long-term loyalty and reducing churn
Financial Management
Work closely with the Finance Accounting Director to ensure the financial health of the business unit as well oversee budgeting, forecasting, and financial reporting. Manage the cost investment and ensure proper capital allocation.
Stakeholder Management
Represent the business unit to the company's management, shareholders, and (if needed) investors. Act as the primary spokesperson in industry / product / business related forums, public relations events, and key client meetings.
Ideally, you are:
Someone that strongly have working background in Financing Industry (Banks, P2P, Multi Finance company) or relevant experience
Someone who works in either Product, Technology or Commercial teams in such industries above
Someone with proven experience as a Business Unit Head / Director or General Manager of a specific business unit , or other senior management / leadership role within a SaaS company or software business
Bachelor Degree or above in Marketing, Business, or related education major from well-reputable university (MBA is a plus)
Posses strong understanding of SaaS business models, metrics, and go-to-market strategies
Possess proven track record of scaling businesses, raising capital, and managing investment
Demonstrated success in leading product-driven organizations with a focus on technology and customer satisfaction
Able to showcase strong analytical, strategic thinking, and problem-solving skills
Performing excellent leadership, interpersonal, and communication skills, with the ability to inspire and motivate teams
Possess experience in navigating competitive landscapes and evolving technology ecosystems