Junior UX Researcher

Job Description:

Research Planning & Execution

• Design and conduct qualitative and quantitative research, including usability testing, user interviews, surveys, and other feedback-gathering methods.
• Translate product and business questions into clear research objectives and actionable plans.
• Prepare research materials such as interview guides, usability test protocols, and survey forms using tools like Google Forms, Typeform, etc.

• Synthesize research findings into actionable insights, reports, user journey maps, personas, and design recommendations.
• Collaborate with cross-functional teams to ensure research insights are integrated into the product development lifecycle.
• Present findings to stakeholders and contribute to sprint planning, design critiques, and product ideation sessions.

• Conduct benchmarking of competitor UX patterns, workflows, and feature implementations.
• Explore industry trends, regulations, and user pain points—particularly in the tax and finance software domain.

• 1–3 years of experience in UX, Product, or Consumer Research, preferably within SaaS, B2B, or tech-enabled environments.
• Proficient in qualitative research methodologies such as user interviews, usability testing, contextual inquiry, and affinity mapping.
• Comfortable conducting basic quantitative analysis using survey data, funnel metrics, and behavioral product data.
• Hands-on experience with one or two of these tools: Google Forms/Typeform, OpenReplay, Metabase, and Google Analytics
  
• Strong written and verbal communication skills in both Bahasa Indonesia and English, with the ability to present research insights in a compelling narrative.
• Able to work independently and collaboratively with cross-functional teams in a dynamic, fast-paced environment.
• Experience working on B2B or financial products such as invoicing, virtual account (VA) payments, reconciliation, or tax workflows will be a plus.